The Department of Transportation - Metro Rail Transit 3 (DOTr MRT-3) facilitated on Wednesday, 2 May 2018, the swift and easy retrieval of belongings inadvertently left by a passenger in one of the Point to Point (P2P) buses meant to augment MRT-3 operations.
Kariza Salonga, a 23-year old auditor in a company in Ortigas, took a P2P RRCG bus on the same day from MRT-3 North Avenue station to Ortigas station at around 7:30 am. However, upon checking her belongings after drop-off, she realized that she left important work-related documents inside the bus.
Salonga immediately sent a message to the Metropolitan Manila Development Authority (MMDA) via social media to seek assistance, and was then advised by MMDA to contact the management of DOTr MRT-3.
Soon as Salonga sent a message via Facebook, DOTr MRT-3 responded promptly and asked for her ticket number, which was instantly endorsed and coordinated to the management of RRCG.
At around 12:30 pm, DOTr MRT-3 informed Salonga that her belongings were recovered and may already be retrieved at the MRT-3 Araneta Center - Cubao Station. Salonga went to the station at around 7:30 pm to claim her lost documents, which were returned by DOTr MRT-3 to her as the rightful owner in good condition.
After retrieving her belongings, Salonga thanked and commended the DOTr MRT-3 through a phone call for attending to her concern swiftly and with utmost importance.
"Thankful ako kasi lahat ng na-contact ko, in-assist agad ako -- from MMDA to DOTr to RRCG. Natutuwa po ako dahil sa pag-assist nila sa akin ng mabilisan. Kahit nga po na nakailang tawag na ako sa kanila, talagang in-assist po nila ako. Sobrang thankful po ako dahil nagtutulungan sila. Kahit po sa social media accounts po nila, ang bilis po sumagot kaya thankful po talaga ako," said Salonga.
As of 2 May 2018, the bus augmentation project for MRT-3 passengers was able to serve 168,228 passengers with 2,337 bus units deployed and 2,764 trips made. ###